Help
Downloading Tips & Help
To make your photo set and video purchases go as smooth as possible please review these simple policies.
Avoid VPN & Proxy Servers – Using a virtual private network (VPN) or proxy server may cause the download to fail. The IP address rotation and other tricks those services employ often conflict with security features installed here by the payment card network. We are are not able to turn off those security features or to reset our system to the same IP as the VPN or proxy if your download fails.
Be Patient – Many of the products here are very large downloads. We use a worldwide content delivery network to help speed the process but it is important to understand that these are not tiny files that will appear within a few seconds.
The ZIP files must download completely, and be scanned by your anti-virus program, before being opened on your local computer or device. Videos do not stream or play as they download. They must download completely, and be scanned by your anti-virus program, before being played from your local computer or device.
Repeatedly clicking the download links will delay the overall process. Each click restarts the entire download. A third click will trigger the security system to block further downloads because the software was designed to prevent sharing of these private links.
Please be patient and allow the system to download.
Avoid Cell Networks – Cell phone networks, even 5G and 4G/LTE, often do not maintain a steady connection from the Internet to your device and can cause the downloads here to fail. Due to the revolving IP addresses they use, even if your device reconnects quickly the download will not restart (see below).
Please understand that cell phone towers are managed networks. You can be sitting at your desk and connected to a nearby tower right now but, without you moving at all, if that tower gets busy with other mobile device users, the tower management software can silently transfer you to a less busy tower nearby without your knowledge. That change will assign your device a new IP address and could cause download issues here.
If on a mobile device your orders and downloads should only be done from a steady WiFi connection.
Purchase IP address – To insure that the download links are not shared or posted in public forums the security system on this site will only allow you to download your purchase from the IP address used during the check-out process. This setting is built into the payment system and can’t be turned off or manually adjusted.
It is best to not order from a friend’s home, coffee shop or other shared WiFi network unless you are confident your connection is steady and you have adequate time to complete the download.
Avoid Device Limitations – Don’t try downloading a large file to a device that is not able to handle large files. The internal storage and SD cards in phones and pads use a format limited to 4GB maximum size per individual file. Even the 32GB, 64GB internal storage chips and SD cards have that “per file” limitation built-in.
Andriod and iOS (Apple) mobile devices shouldn’t be used to directly download any of the items we offer above 4GB. The larger collections are intended for laptop or computer purchase, downloading and usage.
No Download Software – The programs commonly called Downloaders or Download Accelerators do not work on this site. The files here are stored on a content delivery network (CDN) and the use of a downloader will trigger the security system to block further downloads.
Avoid Sleeping Systems – Don’t let the computer go to sleep. The screen saver and sleep settings, on both Windows and Mac computers, depend on keyboard or mouse usage. If you start a large download, walk away, and the computer goes to sleep after a few minutes, the network connection is shut off and that cuts the download.
If downloading large files it is best to turn off the screen saver and sleep functions so the computer remains awake to accept the download.
Download Time Limit – Once your order has been placed you have 24 hours to complete the downloads before the secure links expire. Those links have a 3-click limit. Please do not repeatedly click links while trying to make downloads faster.
We suggest that you limit your purchase to only the items you are confident you’ll be able to download within 24 hours.
Opening ZIP Files – Over the past 20 years the ZIP format has been updated and changed often. Some older ZIP software, and the ability to open ZIP files built into operating systems such as Windows, have not always kept up with those changes.
If you are having trouble opening a ZIP file, or that file displays “ERROR – File Corrupt”, we suggest using a more modern ZIP program, not what is built into Windows or Mac operating systems.
In our office we find that 7-ZIP works great. It also happens to be free. http://www.7-zip.org/. The APP stores likely have a mobile version.
Back-Up Your Purchase – This is not a file storage website and we suggest you back-up your purchase to an external hard drive shortly after downloading. Our company uses the popular My Passport series from Western Digital available at Amazon.com.
We are not able to send files or links to your past orders. You are fully responsible for protecting your purchase and backing up your own files.
If have other questions – Please feel free to use the easy form on the “Contact Us” page and we’ll try to provide answers as soon as possible.
Copyright Information – By purchasing from TrueTeenBabes you agreed that you will not distribute, or allow to be copied, any of the products purchased, in whole or part, without prior written consent from the copyright holder, Group Five Photosports, LLC and TrueTeenBabes™ and that any infringement of that agreement and/or the copyrights of the copyright holders will result in legal action in the United States District Court for the District of Colorado.